Oh and just to add another slap in my face the car I traded in today hasn’t been paid off in full so now there trying to ruin my credit. A week goes by they wait until Saturday again to call and try to pick it up. It can’t be picked up on Saturday I work at the airport in a restricted area. He wants to have the car picked up on Saturday. Why would he be reaching out to me? Maybe because we are both black and we can relate on a more personal level. They had the finance manager reach out last week wanting to know if everything had been fixed. It’s now July 17 my carpayment is and my tags are bad. I won’t be driving the vehicle back up here and that they now need to make the arrangements to have it picked up and fixed. I call the GM on the way out and tell him that they have wasted enough of my time at this point. As I’m walking out the service manager says I will call you as soon as a bigger loaner comes in that was 2weeks ago crickets. His response take it or leave it! So I left it on my way out I hear one of the service guys say we don’t have all his part any ways.
I tell him I’m a K9 handler I need to be able to put my cage in it for work the truck is to small. The service manager finds me a discovery sport. They do attempt to fix the situation but I need a loaner. I get there no one from service even knows I’m coming. I take off work and come back on the Monday we agreed to even texted him because he asked me to let him know when I was on my way. You have called me 21x and I dont have not one missed call? Yeah ok.)īring the car back next Monday and I’ll have everything set up for your vehicle to be fixed and we will have a loaner car for you. (He tells me they have called me 21 times lol. I speak with the GM Casey and he give me yet another empty promises. I get to the dealership and they tell me oh we don’t have a return policy we can’t take the car back. The salesman tells me I’m being ridiculous and that I’m lying he was right there when service called and spoke to me. I tell him at this point I’m just going to bring the car back that this is bad business and I no longer wish to deal with them. 2 weeks in I call my salesman I explained to him that no ones has called I’ve left messages with both service and management to be called back with no return calls. I hear this multiple time because I called multiple times. The first week I started calling them “oh the service department will reach out to you. Guess how many issues have been fixed ZERO! I was promised they would all be taking care of. Wish you could give zero stars! I bought my certified pre owns velar on May 29 2021. I have now closed on my home and was able to pay the full cash price on a brand new 2021 model.
Well since this incident occurred I was able to fly out to Houston Texas and put a deposit hold for the one I wanted. Well I thank you guys for the poor experience and will share this on every single public platform I am able to. I assume I was judged based on my very casual appearance, despite me having an annual salary well into $250K/year. Mary and everyone here represents everything I hate about the car buying process.
There were maybe 2-3 customers max at the dealership looking. Mind you there was a building full of salesman sitting behind their desks, including her. She comes up with another lie saying how she was unable to let me because it was a Saturday and they were extremely busy. I then asked her if I could see and test drive one. She came up with some bs story about me having to live with in a certain vicinity to purchase. I told her that although I was in the process of purchasing a home and couldn’t buy at that moment I could reserve one. I walked up to her and told her that I was interested in looking at one and that’s when she asked Mary, the lying sales person, to speak with me. I wasn’t even greeted by the lady that was working at the greeting desk. When I walked into the building I was greeted by no one despite so many just sitting behind their respective desks. I was interested in purchasing a new 2021-22 RR Sport. Visited this dealership and was blatantly lied to.